STUDENT COMPLAINTS AND APPEALS FORM
The trading name for the Lincoln Institute of Higher Education (LIHE) is Lincoln Education Australia (LEA).
LEA’s Student Grievances, Complaints and Appeals Policy establishes the mechanisms by which LEA will handle
student complaints and appeals. It outlines your rights and responsibilities and the procedures for making informal
and formal complaints, as well as internal and external appeals. It also stipulates the processes followed for
investigation, investigating officers and timeframes.
It is also designed to give you an understanding of when to escalate grievances and the processes through which
mediation with a third party should be initiated, how complaints are to be dealt with objectively and fairly for all
involved, and how LEA monitors closely any instances of grievance reaching the level where external mediation
becomes necessary.
The Student Grievances, Complaints and Appeals Flowchart details schematically the four stage complaints
process, and internal and external appeals.
Before lodging a formal complaint, please ensure that you have read the Student Grievances, Complaints and
Appeals Policy Student Grievances, Complaints and Appeals Policy and followed Stage 1 of the student
complaints procedure in the Student Grievances, Complaints and Appeals Flowchart Student Grievances,
Complaints and Appeals Flowchart.
